How We Vet Hospitals
Every hospital in our network passes a 27-point review before any patient sees it. This page explains, honestly, what we check, why it matters, and what gets a hospital rejected.
We design every part of the journey around one question: would we trust this if it were our own family? For hospitals, that means a deliberate, repeatable review rather than a gut call. The same 27-point standard applies to every facility, in China and Thailand alike. If a hospital does not pass, it does not appear on this site.
The pillars of our 27-point review
The 27 points roll up into a handful of areas. These are the same things you can ask about any hospital, anywhere.
Accreditation
We require JCI (Joint Commission International) accreditation or an equivalent national-tier certification. Accreditation means an independent body has audited the hospital against internationally recognized standards for patient safety and quality of care — it is the single clearest signal that a facility is held to a recognized bar rather than only its own.
Infection control & outcomes
We review infection-control records and patient-outcome data for the common procedures the hospital handles. A facility that measures and shares these numbers is one that takes them seriously.
Specialist credentials
We check the credentials and international training of the specialists who would treat our patients. The surgeon's experience with a specific procedure matters as much as the hospital's overall reputation.
International-patient services
We confirm there is genuine English-language capability and a real way to coordinate care — an international patient center, English-speaking coordinators, and the ability to work alongside an accompanying Care Companion. A language gap is a safety issue, not just a convenience one.
Facility standards
We look at recent independent audits of facility standards so we know the equipment, sterile environment, and protocols are current — not just historically good.
Transparency
We expect hospitals to be transparent about pricing, what a procedure includes, and what it does not. Pricing that reaches our patients flows through our own catalog, so the numbers you see are consistent and traceable rather than improvised case by case.
What disqualifies a hospital
Vetting only means something if it can end in a no. Any one of the following keeps a hospital out of our network:
- No JCI accreditation and no equivalent national-tier certification.
- Unwillingness to share infection-control records or outcome data for the procedures they perform.
- Specialists whose credentials or training cannot be verified.
- No real capacity to serve international patients in English or to coordinate with an accompanying Care Companion.
- Opaque or shifting pricing, or pressure tactics that put commercial interests ahead of the patient.
- Any unresolved patient-safety concern surfaced during our review or afterward.
We revisit the review
Accreditation lapses, staff change, and standards evolve, so vetting is not a one-time stamp. We revisit the review annually and any time we receive a patient concern. A hospital that passed last year is not assumed to pass this year. You can read more about how we protect you in our guide on whether medical travel is safe, see the hospitals that have passed on our hospitals page, or browse by destination.
How we vet hospitals: frequently asked
What is the 27-point vetting process?
It is the structured review every hospital passes before it appears to any patient. It spans accreditation, infection control and outcome data, specialist credentials and international training, English-language and coordination capability for international patients, recent independent facility audits, and pricing transparency. If a hospital does not pass, it does not appear. We revisit the review annually and any time we receive a patient concern.
Does MyCureVoyage provide the medical care itself?
No. All treatment is delivered by independent, accredited hospitals and licensed physicians. MyCureVoyage is a medical-travel concierge and facilitator — we vet, coordinate, accompany, and support; the clinical care is the hospital's. This page describes how we select partners, not a clinical recommendation for any individual.
What disqualifies a hospital?
The most common reasons are a missing accreditation, an unwillingness to share infection-control or outcome data, unverifiable specialist credentials, no genuine international-patient capability, or opaque pricing. Any unresolved patient-safety concern is also disqualifying.
See the hospitals that passed
Browse our vetted partner hospitals, or start your consultation and let your Care Companion walk you through exactly how we vet, accompany, and protect you.